20 frequently asked questions, with instant AI Q&A and a handoff to human support.
Account & Membership
How do I register as a member?
Click "Member Login / Sign Up" in the top right, fill in a username, password (at least 6 characters), and your contact method (Telegram, LINE, or WeChat) to finish. If you've booked with us before, your past order history and experience points will automatically be merged into your new account.
Why can't I see some companions?
Once you're logged in as a member, the regular list is fully visible to everyone — there's no tier system or waiting period. A small number of "Hidden" companions require a special access code to view; support provides the code case by case, and once entered, this browser will remember it so you won't need to re-enter it every time.
How do I update my info or password?
After logging in, go to "My Account" to view your account info. If you need to update your account details or reset your password, please contact support directly for help.
Coupons
How do I get coupons?
There are two ways: first, after completing a booking, leave a review for that companion — once approved, a discount coupon is automatically issued to your account; second, promo codes released during events — enter them on the "My Coupons" page to claim, first come first served while supplies last.
How do I use a coupon?
Add companions to your Harem and submit a request; once candidates confirm their availability, go back to the "Harem" page and check the candidates you want to book. At the step where you submit the order, a "Use a coupon" dropdown appears — pick the one you want and submit. Once submitted, that coupon is marked as used, and support will apply the discount when confirming your order. You must be logged in to see the dropdown. If you picked more than one candidate on the same request, the discount only applies to the first order created.
Can an expired coupon still be used? Can it be transferred?
Expired coupons automatically become invalid and cannot be reissued or extended, nor exchanged for cash or transferred to someone else. Every coupon shows its expiry date — we recommend checking the "My Coupons" page and using it as early as possible.
Booking & Payment
How do I make a booking?
After logging in, add companions you like to your Harem (icon in the top right) — pick at least 3 candidates and rank them by priority, then fill in your name, contact info, date/time, accommodation address and hours, and submit the request. Support will privately confirm each candidate's availability one by one; once confirmed, go back to the "Harem" page and check the candidates marked "Available" that you want to book (you can select more than one, at least 1). After submitting, each becomes its own confirmed order, and support will then reach out to confirm and collect the deposit. Bookings are open for the next 14 days from today, and the booking time must be at least 8 hours from now.
Why do I need to pick 3 candidates at once — can't I just specify one?
To improve your chances of a successful booking, a Harem request requires ranking at least 3 candidates by priority when submitted. After support confirms each one's availability, you'll see which ones are "Available," and from there you pick the ones you actually want (just 1, or several) — you're never locked into a single person for the whole process.
Account & Membership
What is the "Hidden" collection?
The Hidden collection includes companions not publicly listed in the regular list — you need a special access code from support to view and book them. Hidden listings aren't organized by city, just grouped under "Hidden," though basic info like nationality is still shown. Just ask support directly if you'd like to know more.
Booking & Payment
How long until I get a reply after submitting a booking?
Support will reach out to you as soon as they see your order. If you haven't heard back after a reasonable amount of time, feel free to reach out directly via our Telegram or LINE official account with your order number — you'll be handled as a priority.
How can I pay?
The current process is to pay a deposit first, then settle the balance after the service is completed. Please confirm the actual payment methods available with support, who will provide official payment details. Always pay through official support channels only — never transfer money to an unknown account.
Where do I check the progress after submitting a request?
After submitting a request, you'll get an order number (starting with CART) and a dedicated link — log in with the member account you used to submit to view it. Once each candidate's schedule is confirmed, the page will show in real time who's "Available," and you can then check the candidates you want and submit. If you can't find the link, just give support your order number and they'll send it to you.
Can I change the time or cancel?
If you need to change the date/time or cancel, please contact support as early as possible — the earlier you let us know, the better the chance we can arrange an adjustment. How the deposit is handled depends on the situation, so please discuss it directly with support.
What if the companion is late or something comes up unexpectedly?
Please contact support immediately and explain the situation. Support will help confirm what happened and coordinate next steps, including rescheduling or other forms of compensation. Please keep any related chat records to help us process it.
Reviews
Who can leave a review?
To keep reviews genuine, only members who have completed a booking (support has received the deposit) can review that companion, and each member can only review the same companion once. This helps prevent competitors from maliciously padding scores.
Why hasn't my review shown up yet?
All reviews go through manual review before being published, which usually doesn't take long. Once approved, your review will appear on that companion's page, and a discount coupon will be issued to your account. If it's rejected, you'll see the reason on that companion's page.
Are the reviews real?
Every review corresponds to an actual completed booking and goes through manual review. We reject content that's clearly false, personal attacks, or contains ads or personal information — but reviews themselves are still personal, subjective opinions, for reference only.
Safety & Privacy
Is my personal information safe?
The entire site uses HTTPS encrypted transmission, and passwords are stored as one-way hashes (we cannot recover or know your original password). We don't collect ID numbers or ID photos, and we never sell your data to third parties. See our Privacy Policy for details.
How do I avoid being scammed?
Remember three things: first, our support will never ask you for your password, full bank account details, or ID photos; second, always confirm through official support channels before making any payment; third, if you encounter a suspicious account or request, verify with official support first.
Rules
⛔ What behavior will get an account suspended?
The following will result in immediate suspension once discovered: harassing, threatening, or insulting others; recording or distributing private content without consent; posting ads or scam messages; using automated scripts to mass-claim coupons or scrape data; creating duplicate accounts to farm promotions; posting false or malicious reviews; and any behavior that violates local law. Unused coupons become invalid once an account is suspended.
AI Support Assistant
24/7 instant answers — if I can't answer, I'll connect you with a human agent
Hi! I'm the Ladybug Encounters🐞 support assistant 🤖
You can type your question directly, e.g. "how do I use a coupon", "how do I book", "why are some people not visible".
Or just tap one of the common questions below to ask quickly.
💬 Talk to a Human Agent
For anything the bot cannot solve, or order, payment, or dispute related issues, going straight to a human agent is fastest. Please include your order number when asking about an order.
Log in / Sign upNo account yet? Sign up for free — just a username, password and your contact info.
2
Add companions to your HaremBrowse the list and add companions you like to your "Harem" — pick at least 3 and rank them by priority for a better chance of success.
3
Fill in your details and submitFill in your name, contact info, date/time, accommodation address and hours, then submit — support will privately confirm each candidate's availability.
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Pick your choice and pay the depositOnce confirmed, go back to "Harem," check the candidate(s) marked "Available" you want, and submit to create the order — support will then contact you to collect the deposit.
📌 Key Rules
Bookings are open for the next 14 days from today
The booking time must be at least 8 hours from now (e.g. if it is 2pm now, the earliest slot is 10pm)
Pay a deposit first, then settle the balance after the service
If you have a coupon, apply it from the "Use a coupon" dropdown when submitting your order
To reschedule or cancel, please contact support as early as possible
⚠️ Anti-Fraud Reminder
Our support will never ask you for your password, full bank account details, or ID photos
Always confirm through official support channels before making any payment — never transfer money to an unknown account
If you encounter a suspicious account or request, verify with official support first
Have questions? Tap "Ask Support" in the bottom right, or reach us via Telegram / WeChat below.
Ladybug Encounters🐞 AI SupportInstant reply · 24/7 online
Hi, I am the Ladybug Encounters🐞 support assistant. Ask me anything directly, e.g. how do coupons work or how do I book. If I can not answer, I will hand you off to a human agent.